After-Sales Operations & Parts Manager

Are you looking to join a growing project with real impact on the organisation? We are looking for an experienced professional in after-sales operations and parts management, ready to take on a strategic and cross-functional role within a company operating across multiple sites.

The successful candidate will work directly with the After-Sales Director, leading improvement, coordination and process standardisation initiatives across the various branches, playing a key role in the professionalisation and development of the department.

If you are driven by operational optimisation, data analysis, process improvement and working close to the business, this opportunity could be the right fit for you.

What will your mission be?

You will be the go-to reference for driving operational improvement across the parts, after-sales administration and workshop areas, helping to coordinate and align working practices across the different sites.

Your main responsibilities:

• Support the growth and professionalisation of the organisation.
• Analyse and optimise parts and after-sales management.
• Implement and monitor common operational processes across sites.
• Oversee operational and financial KPIs.
• Identify inefficiencies and drive continuous improvement initiatives.
• Coordinate actions with workshop, administration and parts managers.
• Improve stock control, rotation, procurement and profitability.
• Build dashboards and carry out data analysis to support decision-making.

What are we looking for?

We are looking for someone with a broad business vision, strong analytical skills and a practical mindset, comfortable working in fast-paced, operational environments.

Required experience:

• Background in parts, after-sales or operations departments.
• Experience in automotive, industrial vehicles, industrial machinery or related sectors will be valued.
• Experience in multi-site management or inter-branch coordination.
• Knowledge of continuous improvement methodologies and process standardisation.
• Experience in defining and monitoring KPIs.

Technical skills:

• Stock management, procurement and obsolescence handling.
• Profitability and margin analysis.
• ERP systems.
• Advanced Excel.
• Pivot tables and data analysis.
• Power BI at an intermediate to advanced level.
• Experience with AI-powered tools applied to business and operations will be a plus.

Key competencies:

• Analytical mindset and strategic vision.
• Organised, proactive and results-driven profile.
• Cross-functional leadership and ability to influence.
• Ability to work effectively with different departments and stakeholders.
• Capacity to understand and improve day-to-day operational workflows.

What we offer:

• A stable project with genuine growth potential.
• A strategic position with direct impact on the organisation.
• A cross-functional role spanning different departments and operational sites.
• A dynamic, professional environment focused on continuous improvement.
• Active involvement in transformation and optimisation projects.
• A positive working atmosphere and close collaboration with senior management.